Data deletion.

You can ask us to delete your Cullibrate account and the personal data we hold about you at any time. We process eligible requests within 30 days.

Your RAW files and on-disk previews live on your machine. Cullibrate doesn't upload them, so there's nothing for us to delete on that side - you can remove them yourself by uninstalling the desktop app and clearing any export folders.

Account profile: name, email, hashed password, and connected sign-in methods.

Subscription metadata that is not required for tax or accounting records.

Support correspondence tied to your email address.

Activity records tied to your account: downloads, sign-ins, profile changes, and subscription events.

Invoices and tax records: kept for the period required by applicable tax law, typically 7 years.

Anti-fraud and abuse records: limited identifiers may be retained where required to protect the service from repeat abuse.

Aggregated, non-identifying analytics: counts of page views, downloads, and errors that cannot be tied back to your account.

Backups: deletion propagates to backups within the standard backup rotation window, after which any residual copies are overwritten.

From your account page: open Account -> Account & sign-in -> Delete account. We'll send a confirmation email and process the request once you confirm.

By email: write to contact@cullibrate.com from the address on your account, with the subject "Delete my account". If you can't sign in, include enough detail for us to verify ownership of the account.

We confirm receipt within 5 business days.

Deletion of identifiable account data completes within 30 days of confirmation.

Removal from routine backups completes within the standard backup retention cycle after the active record is removed.

If you have an active paid subscription, deleting your account cancels it. Access ends immediately - we don't pro-rate beyond the deletion date.

If you are within the refund window, see the refund policy before requesting deletion so we can process it correctly.

You are welcome to create a new Cullibrate account at any time after deletion. New accounts start fresh - previous purchases and history are not reattached.

Authentication, Clerk: we ask our authentication provider to delete the identity record associated with your account. Their data retention policy applies to that record.

Payment processor: we ask the processor to remove your saved payment method. Records they are required to retain for legal or tax reasons remain with them.

Questions about deletion or to request a copy of your data before deleting: contact@cullibrate.com.